Triangle Aftercare - - Triangle Aftercare provides medical equipment and supplies in Durham, Roxboro, Chapel Hill and throughout the Triangle. Oxygen, wheelchairs and walkers

Client Bill of Rights & Responsibilities, Warranties & Returns

POLICY: Triangle Aftercare will provide a copy of Client Bill of Rights and Responsibility to each client upon admission. Copies shared with the client shall be discussed with the client/family and/or responsible party with documentation of receipt and understanding of the information placed in the client's file. If a Client is unable to read the Rights and Responsibilities arrangements will be made to read them in a language the client understands. In the case of a minor child or a client needing additional assistance in understanding the Rights and Responsibilities a parent, legal guardian or other responsible person will be fully informed of the client’s rights and responsibilities. Copies of the Client Bill of Rights and Responsibility will be made available to anyone requesting a copy.

PROCEDURE:

1. The Client Bill of Rights and Responsibilities read as follows:

CLIENT BILL OF RIGHTS AND RESPONSIBILITIES

We believe that all clients receiving services from TRIANGLE AFTERCARE should be informed of their rights. Therefore, the following are your CLIENT RIGHTS:

Have one’s property and person treated with respect, consideration and recognition of client dignity and individuality.
Be fully informed in advance about care to be provided and of any modifications to the care plan.
Participate in the development and periodic review of the care plan.
Refuse treatment or services after the consequences of refusing treatment are fully presented.
Be informed in advance of the charges for services, including payment for care expected from third parties and any charges for which the client may be liable.
Receive homecare equipment and services in accordance with physician orders regardless or race, religion, political belief, sex, social status, age or handicap.
Receive proper identification from personnel providing services.
Participate in decision concerning homecare equipment needs including the right to refuse service within the confines of the law and the right to formulate advance directives.
Have all your records (except as otherwise provided for by law or third party payor contracts) and all communications, written or oral, treated confidentially.
Have access to all health records pertaining to you and to challenge and have your records corrected for accuracy.
Express dissatisfaction and suggest changes in any service without fear of coercion, discrimination, reprisal, or unreasonable interruption in service.
Receive information on TRIANGLE AFTERCARE’s mechanism for receiving, reviewing and resolving your complaints or concerns.
Be assured that all TRIANGLE AFTERCARE staff honors your rights.
Receive homecare equipment operating within manufacturer’s specifications and fully warranted to the manufacturer's current policy.
Have access to qualified staff by telephone 24 hours a day, available with equipment malfunction or other emergencies.
Be informed of your responsibility regarding homecare equipment and services.
Receive information regarding any financial benefit to TRIANGLE AFTERCARE when referred to another organization, service, or individual.
Participate in the consideration of ethical issues that may arise during your care.

CLIENT RESPONSIBILITIES

Client agrees that rental equipment will be used with reasonable care, not altered or modified, and returned in good condition (normal wear and tear excepted).
Client agrees to promptly report to TRIANGLE AFTERCARE any malfunctions or defects in rental equipment so that repair/ replacement can be arranged.
Client agrees to provide TRIANGLE AFTERCARE access to all rental equipment for repair/replacement, maintenance, and/or pick-up of the equipment.
Client agrees to use the equipment for the purposes so indicated and in compliance with the physician’s prescription.
Client agrees to keep the equipment in their possession and at the address to which it was delivered unless otherwise authorized by TRIANGLE AFTERCARE.
Client agrees to notify TRIANGLE AFTERCARE of any hospitalization, change in customer insurance, address, telephone number, physician, or when the medical need fur the rental equipment no longer exists.
Client agrees to request payment of authorized Medicare, Medicaid, or other private insurance benefits be paid directly to TRIANGLE AFTERCARE for any services furnished by TRIANGLE AFTERCARE.
Client agrees to accept all financial responsibility for home medical equipment furnished by TRIANGLE AFTERCARE.
Client agrees to pay for the replacement cost of any equipment damaged, destroyed, or lost due to misuse, abuse or neglect.
Client agrees not to modify the rental equipment without the prior consent of TRIANGLE AFTERCARE.
Client agrees that any authorized modification shall belong to the titleholder of the equipment unless equipment is purchased and paid for in full.
Client agrees that title to the rental equipment and all parts shall remain with TRIANGLE AFTERCARE at all times unless equipment is purchased and paid for in full.
Client agrees that TRIANGLE AFTERCARE shall not insure or be responsible to the client for any personal injury or property damage related to any equipment; including that caused by use or improper functioning of the equipment; the act or omission of any other third party, or by any criminal act or activity, war, riot, insurrection, fire or act of God
Client understands that TRIANGLE AFTERCARE retains the right to refuse delivery of service to any client at any time.
Client agrees that any legal fees resulting from a disagreement between the parties shall be borne by the unsuccessful party in any legal action taken.

2. When the client has been determined incompetent arrangements may be made for a power of attorney to make medical or other decisions and exercise the client’s rights.

3. Triangle Aftercare will honor all manufacturers’ warranties. The Company will further accept any merchandise for return if the customer brings it back within 30 days of purchase. The merchandise must be accompanied by a sales receipt and not show signs of over use or abuse. In that case, the Company will issue a check for the purchase price.

4. Any equipment that malfunctions under warranty will be repaired or replaced by the Company with no charge to the customer. All such activities will be recorded on the Customer Service Report.

Client Bill of Rights & Responsibilities, Warranties & Returns

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